Free Tool
Should You Fire This Client?
Every agency has that one client. Score them objectively across 8 dimensions and get a data-driven recommendation.
Rate this client
$15,000
100h
All hours: billable, meetings, admin, revisions
Monthly Revenue
How much does this client pay you?
PoorExcellent
Profitability
Is this client profitable after accounting for all time spent?
PoorExcellent
Payment Speed
Do they pay invoices on time?
PoorExcellent
Scope Discipline
Do they respect project boundaries and change requests?
PoorExcellent
Team Satisfaction
Does your team enjoy working with this client?
PoorExcellent
Communication
Are they responsive, clear, and reasonable?
PoorExcellent
Growth Potential
Is there room to expand the relationship?
PoorExcellent
Referral Value
Do they refer you to other clients or enhance your portfolio?
PoorExcellent
The verdict
Client Health Score
60/100
C — Restructure
Have a conversation about the relationship
Effective Rate
$150/hr
$15,000/mo / 100h
Annual Value
$180,000
1,200 hours/year
Financial Health60%
Operational Fit60%
Strategic Value60%
Recommendation
This client is marginal. Before firing them, try restructuring: raise rates, tighten scope, reduce service level, or move to a different billing model. Give it a quarter — if nothing improves, plan your exit.
How scoring works
- Each dimension is rated 1-5 and weighted by business impact
- Profitability has the highest weight (2.0x) — unprofitable clients are unsustainable
- Revenue, scope discipline, and team satisfaction weighted at 1.5x
- A score: 85+ (invest), B: 70-84 (maintain), C: 55-69 (restructure), D: 40-54 (plan exit), F: below 40 (fire)
- This is a decision-support tool, not the final word — context matters
Know your client profitability in real time
See effective rates, scope creep, and satisfaction signals per client — automatically.